Privacy Policy

Effective Date: 6th January 2025

DebtDespair.co.uk (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information You Provide:

  • Name

  • Contact details (e.g., email address, phone number, postal address)

  • Financial information (e.g., details about your debts, income, and expenses)

  • Any additional information you provide through forms, surveys, or direct communication

1.2 Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited on our website

  • Time and date of visits

1.3 Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. For more information, see our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services

  • To process your requests and respond to inquiries

  • To assess your financial situation and suggest debt solutions

  • To comply with legal and regulatory obligations

  • To send marketing communications (with your consent)

  • To improve our website and user experience

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party providers who assist us in delivering our services (e.g., payment processors, IT support, marketing agencies).

  • Regulators and Legal Authorities: When required by law or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties.

4. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data under certain conditions.

  • Restriction: Request restriction of processing your data.

  • Data Portability: Request transfer of your data to another organization.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at [Insert Contact Email].

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

6. Data Security

We implement technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Debt Despair Email: [email protected]

Your trust is important to us. Thank you for choosing Debt Despair.